Terms & Conditions, Privacy Policy and Platform Rules

The Coconut Wireless Network · Version 1.0 · Effective from launch · Governed by the laws of Fiji

1. Marketplace Service Disclaimer

The Coconut Wireless Network operates an online marketplace platform (the Platform) that connects clients seeking services with independent providers.

The Coconut Wireless Network is not a service provider, contractor, employer, agent, or partner of any client or provider. The Coconut Wireless Network does not perform, supervise, guarantee, or warrant any services arranged through the Platform.

All agreements for services are made directly between the client and the provider. The Coconut Wireless Network is not a party to those agreements.

By creating an account and using the Platform, you agree to these Terms & Conditions, Privacy Policy and Platform Rules (Terms).

2. Independent Provider Status

Providers on the Coconut Wireless Network are independent contractors or businesses. They are not employees, agents, sub-contractors, or representatives of the Coconut Wireless Network.

The Coconut Wireless Network does not control how, when, or where providers perform their work. Providers set their own prices, availability, and work methods.

Nothing in these Terms creates an employment, partnership, joint venture, or agency relationship between the Coconut Wireless Network and any provider or client.

3. Client Responsibilities

Clients must:

1. Provide accurate, complete, and honest task descriptions;
2. Ensure safe and lawful access to any property or site;
3. Pay providers promptly and in full as agreed;
4. Not mislead providers regarding scope, budget, or conditions;
5. Conduct their own checks on a provider's suitability before engaging;
6. Treat providers with courtesy and respect;
7. Comply with all applicable laws in connection with their tasks;
8. Not circumvent the Platform or avoid Coconut Wireless Network fees.

4. Provider Responsibilities

Providers must:

1. Hold all applicable licences, registrations, and permits required by law;
2. Carry appropriate insurance including public liability insurance where applicable;
3. Provide accurate profile information including qualifications, experience, and services offered;
4. Perform work to a professional and lawful standard;
5. Honour accepted quotes and agreed timeframes;
6. Comply with all applicable Fiji laws including tax, health and safety, and licensing obligations;
7. Treat clients with courtesy and professionalism;
8. Not circumvent the Platform or avoid Coconut Wireless Network fees.

5. Platform Circumvention

5.1 What constitutes Platform Circumvention

Platform Circumvention includes:

1. Exchanging contact details through the Coconut Wireless Network and then arranging work outside the Platform;
2. Cancelling, removing, or closing a task and later engaging directly for the same or similar work;
3. Using Platform information to avoid fees;
4. Encouraging another user to avoid Coconut Wireless Network fees.

5.2 Platform Circumvention Fee

If the Coconut Wireless Network reasonably determines that Platform Circumvention occurred within twelve (12) months of introduction through the Platform, the Coconut Wireless Network may charge a Platform Circumvention Fee.

The Platform Circumvention Fee is:

1. Five percent (5%) of the total value of the services performed or contracted; or
2. FJD $50.00,

whichever is greater. The fee is payable separately by both the Client and the Provider.

5.3 Evidence and determination

The Coconut Wireless Network may rely on Platform messages, user admissions, task history, quotes, invoices, account activity, documents, or other reasonably available information when determining whether Platform Circumvention has occurred.

5.4 Enforcement

The Coconut Wireless Network may suspend accounts, restrict quoting privileges, terminate accounts, recover unpaid fees as a debt, and recover reasonable legal or collection costs where Platform Circumvention is found to have occurred.

6. Privacy and Data Collection

The Coconut Wireless Network may collect names, contact details, addresses, TIN documents, business licences, trade licences, insurance documents, quotations, task details, photos, messages, ratings, reviews, invoices, payment records, and account activity.

This information may be used to operate the Platform, verify Providers, process tasks, issue invoices, investigate disputes, monitor Platform Circumvention, improve services, and comply with legal obligations.

The Coconut Wireless Network may share information with service providers, legal advisors, and regulators where required by law or necessary for Platform operations.

Users must not misuse, disclose, sell, copy, or distribute another user's personal or commercial information obtained through the Platform.

7. Confidentiality

Users may receive confidential information through the Platform including contact details, addresses, pricing, quotations, job photos, business information, and Platform communications.

Users must keep this information confidential and use it only for legitimate Platform-related purposes.

This confidentiality obligation continues after an account is closed or these Terms are terminated.

8. Electronic Communications Consent

By registering, users agree to receive notices, invoices, payment reminders, account updates, task alerts, dispute notices, Platform Circumvention notices, and legal communications electronically by email, SMS, phone call, or in-Platform message.

Users are responsible for maintaining current and accurate contact details on their account.

9. Provider Tax Responsibility

Providers are solely responsible for all income tax, value added tax (VAT), business licence obligations, statutory payments, record keeping, regulatory compliance, and any other tax or legal obligations arising from their activities on or through the Platform.

The Coconut Wireless Network is not an employer, payroll provider, tax agent, or withholding agent. The Coconut Wireless Network does not withhold or remit tax on behalf of providers.

Providers should seek independent tax or legal advice if they are unsure of their obligations.

10. Verification Disclaimer

The Coconut Wireless Network may review Provider documents such as TIN letters, business licences, trade licences, insurance certificates, and other supporting documents submitted during or after registration.

Verification means only that a document was submitted and reviewed. It does not constitute endorsement, certification, or a guarantee of authenticity.

The Coconut Wireless Network does not guarantee that a Provider is licensed, insured, qualified, competent, financially sound, or legally compliant.

Clients remain responsible for carrying out their own due diligence before engaging a Provider.

11. User Content Rights

Users grant the Coconut Wireless Network a non-exclusive, royalty-free, worldwide licence to use, display, store, reproduce, and process task posts, photos, profile information, quotes, ratings, reviews, and messages for the purposes of operating and improving the Platform.

Users must not upload false, misleading, illegal, abusive, defamatory, infringing, or offensive content.

The Coconut Wireless Network may remove content at its discretion without notice where it determines such content breaches these Terms or applicable law.

12. Fraud and Misrepresentation

The Coconut Wireless Network may immediately suspend or permanently terminate accounts for:

1. Submitting false, altered, or fraudulent documents;
2. Creating fake identities or impersonating others;
3. Manipulating ratings or reviews;
4. Submitting fraudulent or inflated quotes;
5. Non-payment of invoices or platform fees;
6. Abusive, threatening, or harassing conduct;
7. Providing misleading information about qualifications, experience, or services.

The Coconut Wireless Network reserves the right to report fraudulent conduct to regulatory authorities and to pursue recovery of losses through legal proceedings.

13. Limitation of Liability

To the maximum extent permitted by applicable law, the Coconut Wireless Network is not liable for:

1. Defective or incomplete workmanship performed by a Provider;
2. Delays, cancellations, or failures by a Provider or Client;
3. Property damage, personal injury, or financial loss arising from services;
4. Disputes between Clients and Providers;
5. Acts or omissions of Clients, Providers, or third parties;
6. Loss of data, profits, business, or opportunity.

Where liability cannot be excluded by law, the Coconut Wireless Network's total liability to any user shall not exceed the total fees paid by that user to the Coconut Wireless Network in the twelve (12) months preceding the event giving rise to the claim.

14. Indemnity

Each user agrees to indemnify and hold harmless the Coconut Wireless Network, its directors, officers, employees, contractors, agents, and affiliates from and against all claims, losses, damages, legal costs, liabilities, and expenses arising from:

1. Their use of or access to the Platform;
2. Breach of these Terms;
3. Work performed or work received through the Platform;
4. Negligence, misconduct, or breach of any law;
5. Any third-party claim relating to their activities on the Platform.

15. Force Majeure

The Coconut Wireless Network is not liable for any delay or failure to perform its obligations caused by events beyond its reasonable control, including:

1. Natural disasters including cyclones, floods, fire, and earthquakes;
2. Power outages or telecommunications failures;
3. Internet or cloud infrastructure outages;
4. Government action, civil disturbance, or strikes;
5. Pandemics, health emergencies, or other extraordinary events.

16. Governing Law

These Terms are governed by and construed in accordance with the laws of the Republic of Fiji.

Any dispute, claim, or proceeding arising out of or in connection with these Terms or the Platform shall be subject to the exclusive jurisdiction of the courts of Fiji.

Users irrevocably submit to the personal jurisdiction of the Fiji courts for the resolution of all disputes relating to these Terms.

The Coconut Wireless Network · Fiji · Version 1.0 · For questions contact us via the Platform.